Terms & Conditions
Privacy and Communications Preferences
Membership and Billing
You can find the specific details regarding your membership with JellyTelly at anytime by visiting our website and clicking on the “My Account” link.
We may offer a number of membership plans, including special promotional plans or memberships with different limitations. Some of these promotional memberships are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend our offered membership plans. Unless otherwise stated differently, month or monthly refers to a billing cycle (See “Billing” below).
A JellyTelly membership will continue unless you cancel your membership or we terminate it. You must cancel your membership before it renews each period in order to avoid billing of the next period’s membership fees to your Payment Method. We will bill the membership fee to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Membership fees are fully earned upon payment.
You may cancel your JellyTelly membership at any time. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS OR OTHER MEMBERSHIP TYPE PERIODS OR UNWATCHED MOVIES OR TV SHOWS. WE DO NOT PROVIDE PRORATED REFUNDS IF A MEMBERSHIP IS TERMINATED BEFORE THE COMPLETION DATE (OR FULL DURATION) OF AN ANNUAL, SEMI-ANNUAL, OR MONTHLY PLAN. To cancel, visit our website and click on “Cancel Membership” on the “My Account” page and follow the instructions for cancellation under the heading “Cancel Membership.”
Right to Terminate
JellyTelly reserves the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.
How Our Streaming Service Works
The availability of movies, videos, songs & TV shows to instantly watch will change from time to time, and from country to country. The quality of the display of the streaming movies, videos, songs & TV shows may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. JellyTelly streams a little bit of data as a buffer each time you start a movie or TV show. Frequently starting and stopping movies, videos, songs & TV shows will result in a minor increase to the amount of data JellyTelly streams to you per hour. In most cases this will be less than a few minutes worth. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. JellyTelly makes no representations or warranties about the quality of your instant watching experience on your display.
Content Load Time
The time it takes to begin watching a video instantly will vary based on a number of factors, including your location, available bandwidth at the time, the movies, videos, songs, or TV shows you have selected and the configuration of your JellyTelly ready device. For example, high-speed action scenes or special effects at the opening of a movie or TV show may slightly delay its start time. In addition, you must be connected to the Internet throughout the watch instantly experience.
Personal Computer Requirements and Device Limitations
To enjoy watching instantly via your personal computer, your equipment must satisfy certain system requirements. YOU WILL BE ALLOWED TO INSTANTLY WATCH ON ONE SUCH DEVICE AT ANY GIVEN TIME. The number of devices and concurrent streams may change without notice to you.
You may instantly watch a movie, video, or TV show through the JellyTelly service only in geographic locations where we offer our service and have licensed such movie, video, or TV show. The content that may be available to watch will vary by geographic location. JellyTelly will use technologies to verify your geographic location.
JellyTelly Streaming Software
END USER LICENSE AGREEMENT
BY USING OUR SERVICE, YOU ACKNOWLEDGE AND AGREE (1) TO THE JELLYTELLY SOFTWARE END USER LICENSE AGREEMENT AS SUCH MAY BE AMENDED OR ADDED TO FROM TIME TO TIME AND (2) TO RECEIVE, WITHOUT FURTHER NOTICE OR PROMPTING, UPDATED VERSIONS OF THE JELLYTELLY AND RELATED THIRD-PARTY SOFTWARE.
In response to requests from content providers, or due to technical limitations, or for any reason in our sole and absolute discretion, and without prior notice to you, some or all videos may cease to be available for watching instantly.
Account Access; Identity Protection
In order to provide you with ease of access to your account and to help administer the JellyTelly service, JellyTelly implements technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the JellyTelly service. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.
You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your JellyTelly ready device. If you disclose your password to anyone or share your account and/or devices with other people, you take full responsibility for their actions. Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a JellyTelly ready device, you should logout and/or deactivate the device before doing so. Similarly, if your JellyTelly ready device is lost or stolen, please deactivate the JellyTelly ready device. If you fail to log out or deactivate your device, subsequent users may access the JellyTelly service through your account and may be able to access certain of your account information.
If you find that you’re a victim of identity theft and it involves a JellyTelly account, you should notify Customer Service. Then, you should report this instance to all your card issuers, as well as your local law enforcement agency. Also, you should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the JellyTelly website and not through a hyperlink in an email or any other electronic communication, even if it looks official. JellyTelly reserves the right to place any account on hold anytime with or without notification to the member in order to protect itself and its partners from what it believes to be fraudulent activity. JellyTelly is not obligated to credit or discount a membership for holds placed on the account by either a representative of JellyTelly or by the automated processes of JellyTelly.
Disclaimers of Warranties and Limitations on Liability
THE JELLYTELLY SERVICE, INCLUDING OUR WEBSITE AND USER INTERFACES, AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE JELLYTELLY SERVICE, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE AND OUR LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE JELLYTELLY SERVICE, OUR WEBSITE AND USER INTERFACES, AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH. JELLYTELLY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE JELLYTELLY SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT JELLYTELLY MAY ELIMINATE OR OTHERWISE MODIFY ANY OR ALL ASPECTS OF THE JELLYTELLY SERVICE, INCLUDING FEATURES, WITHOUT COMPENSATION OR NOTICE TO YOU. JELLYTELLY SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, JELLYTELLY READY DEVICES, AND JELLYTELLY SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH OUR SERVICE). Without limiting the foregoing, we and our licensors assume no liability or responsibility for any of the following: (i) errors or omissions in the content delivered by the JellyTelly service or on the JellyTelly website or user interfaces; (ii) recommendations or advice of Customer Service; (iii) any failure or interruption in the availability of the JellyTelly service and/or website or user interfaces, (iv) delivery and or display of any content contained on the JellyTelly website, user interfaces, or otherwise through the JellyTelly service; and (vii) any losses or damages arising from the use of the content provided on the JellyTelly website, user interfaces, or otherwise through the JellyTelly service itself, including any losses or damages arising from downloading of related software, downloading and/or use of any other software, including the remote desktop tool offered by Customer Service, optical media discs or any conduct by users of the JellyTelly service, website or user interfaces. TO THE EXTENT ALLOWABLE BY LAW, WE AND OUR LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. We do not make any representations with respect to the content contained on movies &TV shows from the JellyTelly service or the descriptions of any movie or TV show content contained on our website and user interfaces. We do not represent or guarantee that your use of the JellyTelly service will be free from interruption, loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. No oral or written information or advice given by us or our authorized representative shall create a warranty or otherwise constitute a representation binding upon JellyTelly or its affiliated parties.
JELLYTELLY MAKES NO REPRESENTATIONS OR WARRANTIES CONCERNING JELLYTELLY READY DEVICES OR THE COMPATIBILITY OF THE DEVICE WITH OUR SERVICE. Additional disclaimers or limitations of liability may be contained in the various third party software end user license agreements you may have agreed to in order to access our service.
JellyTelly is a trademark of JellyTelly. The JellyTelly logo, and JellyTelly.com are trademarks or service marks of JellyTelly. The JellyTelly website and user interfaces, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of Jelly Fish Media. The trademarks, service marks and trade dress of JellyTelly may not be used or reproduced without prior written approval from JellyTelly and may not be used in connection with any product or service that is not affiliated with JellyTelly, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of JellyTelly, or in any manner that disparages or discredits JellyTelly. Other trademarks that appear on the JellyTelly website and user interfaces are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JellyTelly. Any images of persons or personalities contained on the JellyTelly website and user interfaces are not an indication or endorsement of JellyTelly or any particular product or our service unless otherwise indicated.
Entertainment and Service Content
We distribute movies, television, other filmed entertainment, and music and we reserve the right to display and promote the filmed entertainment or other information through our service, including our website and user interfaces, to you in any manner we choose in our sole and absolute discretion. In addition, the JellyTelly service allows you and other third parties to post reviews or comments concerning the entertainment distributed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties through the JellyTelly service are those of the respective authors or producers and not of JellyTelly, or its shareholders, directors, officers, or employees or licensors. Under no circumstances shall JellyTelly, or its shareholders, directors, officers, directors, or employees or licensors be held liable for any loss or damage caused by your reliance on information obtained through the JellyTelly service. It is your responsibility to evaluate the information, opinion, advice, or other content available through the JellyTelly service.
Use of Information Submitted
JellyTelly is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (“Feedback”), including responses to questionnaires or through postings to the JellyTelly service, including the JellyTelly website and user interfaces, without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the JellyTelly service. Furthermore, by posting any Feedback on our site, submitting Feedback to us, or in responding to questionnaires, you grant us a perpetual, worldwide, non-exclusive, royalty-free irrevocable license, including the right to sublicense such right, and right to display, use, reproduce or modify the Feedback submitted in any media, software or technology of any kind now existing or developed in the future.
Please note JellyTelly does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to JellyTelly. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against JellyTelly and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.
From time to time, we test various aspects of our service, including our website, user interfaces, service levels, plans, promotions, features, availability of movies, videos, songs & TV shows, delivery, and pricing, and we reserve the right to include you in or exclude you from these tests without notice.
Your Conduct in Accessing the JellyTelly Service
By accessing the JellyTelly service, including the JellyTelly website and user interfaces, you agree to use the JellyTelly service, including all features and functionalities associated therewith, the website and user interfaces and all content and software associated therewith in accordance with all applicable laws, rules and regulations, including public performance limitations or other restrictions on use of the service or content therein. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the JellyTelly service. You also agree not to impersonate any other person while using the JellyTelly service, conduct yourself in a vulgar or offensive manner while using the JellyTelly service, or use the JellyTelly service for any unlawful purpose.
You agree that all of the foregoing restrictions apply not only to the JellyTelly service, but also to the servers and networks connected to any portions of the JellyTelly service whether operated by JellyTelly or third parties (“Networks”). You agree not to interfere with Networks, violate any of the procedures, policies or regulations applicable to Networks, use Networks in a way that harms or impairs anyone else’s use of Networks, use Networks to gain unauthorized access to any service, data, account or other networks, use Networks to falsify any protocol or email header information (e.g., “spoofing”), use Networks to send “spam” (i.e., unsolicited bulk email or commercial messages) or items of a destructive or deceptive nature, or remove, modify, or tamper with any regulatory or legal notice or link that is incorporated into Networks.
JellyTelly has restricted ability for accounts to be accessed by multiple IP addresses. If a subscriber shares their account login information with others, JellyTelly reserves the right to cancel and terminate the subscriber’s account
Limitations on Use
Links and Pages
Promotional codes may be redeemed on our website. Promotional code can only be used once and cannot be redeemed for cash, resold or combined with any other offers, including free trial. If you received a promotion code through an offer by a third party, additional restrictions may apply.
Claims of Copyright Infringement
It is the policy of JellyTelly to respect the intellectual property rights of others. JellyTelly does not condone the unauthorized reproduction or distribution of movies, videos, songs or TV shows, or other copyrighted content. If you believe your work has been reproduced or distributed in a way that constitutes copyright infringement or are aware of any infringing material available through the JellyTelly service, please notify us by completing the claims form found at http://beta.jellytelly.com/jellycontact/.
If you elect to seek arbitration, you must first send to JellyTelly, by certified mail, a written Notice of your claim (“Notice”). The Notice to JellyTelly should be addressed to: Bloom Media, 210 Jamestown Park Dr Suite 200, Brentwood, Tennessee 37027 (“Notice Address”). If JellyTelly elects to seek arbitration, it will send a written Notice to the email address used for your membership account. A Notice, whether sent by you or by JellyTelly, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). If JellyTelly and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or JellyTelly may commence an arbitration proceeding or file a claim in small claims court. During the arbitration, the amount of any settlement offer made by JellyTelly or you shall not be disclosed to the arbitrator. You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If you are required to pay a filing fee, after JellyTelly receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than US$10,000. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration agreement. Unless JellyTelly and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including the AAA rules regarding the selection of an arbitrator). If your claim is for US$10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US$10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. If the arbitrator issues you an award that is greater than the value of JellyTelly’s last written settlement offer made before an arbitrator was selected (or if JellyTelly did not make a settlement offer before an arbitrator was selected), then JellyTelly will pay you the amount of the award or US$1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.
YOU AND JELLYTELLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and JellyTelly agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.